Frequently Asked Questions
Everything you need to know about bringing Ruthanne Collection into your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock decor items ship within 3-5 business days. Larger furniture pieces involve a specialized white-glove delivery process which typically takes 2-4 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Do you offer fabric swatches for your seating collections?
Yes, we highly recommend ordering swatches to ensure the color and texture fit your space. You can request up to five complimentary swatches through our 'Swatch Request' page.
How do I care for my Ruthanne Collection wooden furniture?
To preserve the natural finish, we recommend dusting with a soft, dry cloth and avoiding harsh chemical cleaners. Always use coasters or placemats to protect against heat and moisture.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 24 hours of placement. After this window, the order enters our fulfillment process and may be subject to a restocking fee if canceled.